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App privacy

Your plan stays with you.

This notice covers the Real Human iPhone app. The website and waitlist have a separate privacy notice.

Last updated 13 November 2026

Who operates the app

Real Human is operated by VALAR MODE LTD, the data controller for the information described here. Contact nathan@realhumanapp.com with a privacy question or request.

Company
VALAR MODE LTD
Company number
16593687
Registered in
England and Wales
Incorporated
20 July 2025
Email
nathan@realhumanapp.com

Information on your phone

Your profile, training preferences, schedule, workout and meal logs, check-ins, progress photos and locally created tasks are saved on your device. You can use Real Human without an account, in which case this information stays on your phone.

Real Human does not include advertising trackers or sell your personal information.

Optional account and sync

You can choose to sign in with Apple, or with your email address and a 6-digit code (there are no passwords). Accounts are provided by Supabase, Inc., which hosts your account (your email address or Apple sign-in identifier) and a synced copy of your saved records, such as your plan, meals, programmes and what Atlas remembers about you, so the same plan opens on any phone you sign in on. Nothing is synced while you are signed out.

Some records never leave your phone, even when you are signed in: your health screening answers, profile, progress, workout and meal photos, your iPhone calendar link, your analytics choice, an unfinished workout and today’s Atlas chat.

You can delete your account at any time in Settings › Account › Delete account. This permanently deletes your account, your synced records and your Atlas credits record, and we also ask RevenueCat to delete its customer record for you. Deleting your account does not cancel an App Store subscription: only you can cancel that, in your Apple account settings. The copy on your phone stays until you erase it.

Atlas AI coach and meal photos

Atlas can answer you using AI, and can estimate the nutrition in a meal from a photo or a description. This only happens after you agree in the app’s consent screen. Until then, and if you choose “Not now” or later turn AI chat off in Settings › Atlas, Atlas uses rules on your phone and sends nothing to an AI provider.

If you agree, your message, meal photo or meal description, and the context Atlas needs to reply (such as today’s plan and calendar, shown only as Busy, your upcoming workouts with recent sessions and bests, your weekly weight, today’s meals and, if you allow Apple Health, last night’s sleep) are sent through our server functions, hosted by Supabase, to Anthropic, which provides the Claude AI model that writes the reply. Under Anthropic’s commercial terms, inputs and outputs sent through its API are not used to train its models. Meal photos are used to produce the estimate and are not stored by Real Human.

Our server logs for Atlas record only a shortened, hashed ID and outcome codes. They do not contain your message text or photos. We keep a credits record, keyed by a hashed ID, to count your Atlas messages. Atlas replies are generated by AI and can be wrong; they are not medical advice.

Voice input

If you talk to Atlas, the app uses Apple’s speech recognition to turn your speech into text. It runs on your iPhone whenever your iPhone supports this for your language; otherwise Apple may process the audio on its servers under Apple’s privacy policy. Real Human receives only the text.

Analytics and screen recordings

Analytics are off unless you turn them on. Nothing is sent until you tap “Share usage data”, which the app asks once during setup. You can change your answer at any time in Settings › Privacy & data › “Share usage data”.

If you turn it on, the app sends usage information to PostHog, our analytics provider, which stores it in the EU, so we can see which features are used and fix bugs. This covers how you use the app (for example “workout completed” or “onboarding finished”), crash and diagnostic details (the error, app version, iPhone model, iOS version and language), and general plan details such as your subscription plan, programme and level. Events are grouped under a random ID created by the app or the app user ID used for purchases, not your name, email address or Apple account.

With analytics on, PostHog may also record how you move through the app’s screens. In these recordings every piece of text and every image is masked, areas that show personal details (such as names, calendar events, body and health numbers, meals, photos, Atlas chat and your account email) are hidden entirely, and Apple’s system sheets are blocked out. No console logs or network details are recorded.

Analytics never include Apple Health data, meals, weights, calendar events, photos or your name, and are not used for advertising, sold, or used to track you across other companies’ apps or websites.

Optional permissions

  • Apple Health: with your permission, the app reads steps, sleep, weight, height, date of birth and sex to set up your plan and adjust each day. It only reads; it never writes to Apple Health. Health data is never used for advertising or marketing, is not sold, and is not stored in iCloud by Real Human. The only Health data that leaves your phone is last night’s sleep, sent to Anthropic as part of an Atlas message after you have agreed to AI chat.
  • Calendar: with your permission, the app reads your calendar events on your phone so it can plan your day around them, and refreshes them automatically. By default Real Human never changes your calendar: if you move or remove an event in the app, that only changes it inside Real Human. Only if you turn on Settings › Calendars › “Let Real Human edit my calendar events” (and confirm) will moves or deletes be saved to your calendar. Events with other attendees and read-only calendars are never changed. If you turn on “Workouts added to your calendar”, the app adds your workouts to a separate calendar called “Real Human”. Event details stay on your phone; if you use AI chat, Atlas sees your events only as Busy times.
  • Reminders: with your permission, the app adds your shopping list to Reminders only when you ask it to.
  • Camera and Photos: you can choose or take profile, progress, workout and meal photos. They stay on your device unless you choose to export or share them, except a meal photo you ask Atlas to read, which is sent to Anthropic as described above. Saving a workout image to Photos creates a copy in your photo library.
  • Microphone and speech recognition: used only when you talk to Atlas, as described above.
  • Notifications: reminders are scheduled locally on your phone; they are not sent from our servers. You can switch them off in iPhone Settings.

You can change access in iPhone Settings and Apple Health. Declining a permission leaves manual entry available where supported. Granting a permission does not give us access to your device data.

Apple payments and RevenueCat

Apple processes App Store payments and manages your subscription. We do not receive your full card details. Apple handles its own account and payment information under Apple’s privacy policy.

We use RevenueCat, Inc. to process App Store purchase receipts and check your subscription status. RevenueCat receives an app user ID (a random ID, or your account ID if you are signed in) and your purchase and subscription details, not your name or card details.

Other services

If you open Maps, restaurant websites, an external calendar link, email support or the iPhone share sheet, the destination receives the information you choose to send and may process technical connection information. Review the destination before sharing. Opening these legal pages uses our website host, Vercel, which processes normal web requests. The website privacy notice explains website and support enquiry processing.

Some of these providers, including Anthropic, may process information outside the UK, including in the United States. Where they do, we rely on the safeguards available under UK data protection law, such as the provider’s data processing terms.

Why we use your information

We use your information to provide the app and your account (to perform our agreement with you), and, where we ask for it, with your consent: for AI chat and meal analysis, analytics and screen recordings, and Apple Health. You can withdraw consent at any time in Settings or iPhone Settings; this does not affect processing that happened before.

Retention, export and deletion

Records on your phone stay until you erase them or remove the app’s storage. Settings includes Export my data and Erase everything on this phone. Your account and synced records are kept until you delete your account. Deleting data in Real Human does not delete records in Apple Health, Calendar, Reminders, Photos, an exported file, a recipient’s copy or an Apple subscription. Manage those separately in the relevant service.

Device backups are controlled by your iPhone and Apple settings. Keep an export if you need a copy before changing phones or deleting the app without an account.

Children

Real Human is a fitness app for adults and is not directed at children. If you believe a child has given us personal information, contact us and we will delete it.

Your rights and requests

Under UK data protection law (UK GDPR) you can ask to access, correct, delete, restrict or object to our use of your information, and to receive a copy of it. You can view, change, export and erase information saved in the app using its controls, and delete your account in Settings. For anything else, including information you send us directly such as a support email, contact nathan@realhumanapp.com. We cannot retrieve records that were only ever stored on your phone.

You can complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.

Changes

If a future release introduces new data sharing, we will update this notice before that processing starts and request permissions or consent where needed.