Who is responsible
VALAR MODE LTD operates Real Human and is the controller of the personal information covered by this notice.
- Company
- VALAR MODE LTD
- Company number
- 16593687
- Registered in
- England and Wales
- Incorporated
- 20 July 2025
- nathan@realhumanapp.com
Information we collect
- Waitlist: your email address, the product you signed up for, and a record of the wording and time of your email consent.
- Enquiries: your email address, the contents of your message and information needed to respond.
- Website requests: our hosting and security providers process technical information such as IP addresses, requested pages and browser information to deliver and protect the website.
- Spam prevention: the signup service uses a short-lived, hashed identifier derived from the connection’s IP address to limit abusive requests.
The public waitlist asks for an email address, rather than workout, medical or payment information. Joining it does not create a paid subscription or a client account.
Why we use it
We use your consent to send the launch and joining updates you requested. For enquiries, website delivery and abuse prevention, we rely on our legitimate interests in answering questions and operating a reliable, secure service. Where an enquiry is about entering a contract, we may also use the information to take the steps you request before that contract.
Providing your email is optional. Without it, we cannot add you to the waitlist or reply by email. We do not use the waitlist to make automated decisions with legal or similarly significant effects on you.
Email choices
You can withdraw consent or object to direct marketing at any time. Use the unsubscribe link in an update email, or email nathan@realhumanapp.com. Withdrawing consent does not affect earlier lawful use.
MailerLite manages delivery and unsubscribe preferences. Depending on the settings of an email campaign, it may also report opens and link clicks.
Providers and sharing
We use Vercel for website hosting, Supabase to store waitlist entries, and MailerLite to manage the launch email list. Email enquiries are handled through our email service provider. We may also disclose information where required by law or necessary to protect legal rights.
These providers operate internationally and may process information outside the UK. Their data processing terms provide for international-transfer safeguards where required, including approved contractual clauses and UK transfer addenda. Contact us for details of the safeguards relevant to your information.
Provider information: Vercel, Supabase and MailerLite.
Cookies and website storage
The marketing pages do not include advertising pixels. The links page (/links) counts page visits and which button is tapped using Vercel Web Analytics, without cookies or anything saved on your device and without identifying you. The hosting platform may use essential security technologies. If you sign in to the separate client platform, authentication cookies are used to maintain your session.
This notice describes the public website and waitlist. A client account can involve additional personal information, including the plans and messages you choose to use. Contact us with questions about your client account data.
How long information is kept
We keep waitlist information while needed to send the updates you requested and maintain your preferences. Enquiry records are kept while needed to resolve the enquiry or any related dispute. Consent and unsubscribe records may be kept to demonstrate your choices and prevent unwanted emails.
Signup rate-limit records expire after two hours and are removed during subsequent signup requests. Hosting logs and provider backups follow their applicable retention settings. You can contact us to request deletion or more detail about the information held about you.
Your rights and complaints
Depending on the circumstances, you can ask for access, correction, deletion, restriction or a portable copy of your information, and object to processing based on legitimate interests. Email nathan@realhumanapp.com to make a request.
You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint, on 0303 123 1113, or at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Changes to this notice
We will update this page when the website’s data use changes and show the latest date above. If we need new consent for a different use, we will ask for it.